About the order

Will there be a price tag or receipt in my order?

We do not include any price tags, receipts or billing invoices inside any of our boxes. Your receipt is available in your "View My Orders".

How long will it take to get my ordres?

Usually, we will send out the samurai sword within one week after you place your order, and it will arrive at your address within 25 days after shipment. We will send a photo of the samurai sword to your email address before shipment, and after confirming its accuracy, we will send out the samurai sword to ensure that you receive the email normally. Please katana@xingyusword.com Whitelisted!

Can I buy a sword in my country?

Fill in the correct address at the time of purchase, and being able to submit the order without any problems means that it is ready for purchase. If your country is not listed, please contact us and we will check if your address is within our delivery range!

Can you have a sword in your own country?

Sword is considered a cutting tool and is subject to legal jurisdiction. Therefore, its complete legality. In the United States, you must be at least 18 years old or obtain explicit permission from your parents to own Sword.
Whether you can carry a sword outdoors depends on your state of residence, and we suggest that you check the laws of your state yourself. Generally speaking, carrying swords in public is prohibited and must be carried in dedicated bags or safe boxes.In other countries, you need to know in advance the procurement and arms import conditions in your country.

Why is my credit card being rejected?

There are many possible reasons for a credit card not being accepted:

· The card is expired.

· You have reached or exceeded your credit limit.

· You have exceeded your daily charge limit.

· A computer at either end of the transaction is having technical problems.

If you have problems submitting your credit card payment you can contact Customer Service for help. When you contact customer support you may be asked for any error message you received, as well as the canceled order number seen under "My Orders".

Do I have to pay sales tax?

The price indicated includes anticipated sales tax that we will collect from you based on the information you make available to us. The total price may change during the course of the shopping session depending on a number of factors. However, you will have the opportunity to review the final price we will charge before you submit your order.

What payment methods can I use on Xingyu sword?

Xingyu sword allows you to pay for orders with wide range of payment methods, including PayPal, Credit/Debit Cards(Visa、MasterCard、American Express). We maintain the highest level of security and protection for your payment. Also, we keep in contact with your credit card’s issuing bank to ensure the card you use is valid instead of being lost or stolen.

How do I cancet my order?

If your order has not yet shipped, we will arrange a full refund. Please note that orders cannot be canceled if they are already in transit. Additionally, orders cannot be cancelled for certain types of merchandise, such as customized products (e.g., special order or personalized merchandise, engraved and replacement accessories, color and specification customization). These types of items cannot be canceled if production has already begun, but can be canceled if production has not yet begun.

When will I receive the refund after canceling the order?

After the refund process once finished, it usually takes 3-5 business days to send the refund to your account, but occasionally 10 business days. For the exact time, contact your credit card institute or bank.

Why has my payment been declined?

If you're having trouble paying with a credit or debit card, declined payments can be caused by one or more of the following:

Credit Card:

1. The name and address of the card holder do not match the billing details. Make sure that all details, such as the card number, expiration date, and CVV code, are entered correctly, and check that the name and billing addresses are exactly as they appear on your card statement.- We require a credit or debit card issued by a U.S. based bank or financial institution or your card is not authorized for international payments.

2. Your card has reached the limit for internet transactions.

3. The transaction page has timed-out.

4. Leaving the page before finishing the check-out procedure.

PayPal:

1. The transaction page has timed-out.

2. Leaving the page before finishing the check-out procedure.

3. Your PayPal account has insufficient funds or is not linked to any secondary option like a bank account or a credit card.

Please contact PayPal for detailed questions concerning your PayPal account.

Shipping & Delivery

When can I expect my order?

We are excited for you to receive your order! Once generated, your order will be sent to our fulfillment centers where our crew will handpick and pack your packages with care. Once everything is packed up, they will generate a tracking label and upload a tracking number.

From our fulfillment centers, your shipment will be picked up by the carrier (SF、International Post、UPS) and taken to the nearest hub where it will be scanned, sorted, and sent to its destination. Once received by the local SF、International Post、UPS, your order will be loaded onto a delivery truck and delivered straight to your door!

Where does free shipping apply to?

We support free shipping to USA, Argentina, Australia, Canada, Colombia, Italy, Malaysia, Mexico, Singapore, Spain, Taiwan, Thailand, UK, Vietnam, Philippines, Portugal, Uruguay, Guatemala, Ecuador, Costa Rica, Dominica, Venezuela, Nicaragua, Paraguay, Panama, Chile, Honduras, Bolivia, Peru, El Salvador, Equatorial Guinea, Brunei, Macao SAR, Hong Kong SAR, and more. Peru, El Salvador, Equatorial Guinea, Brunei, Macao SAR, Hong Kong SAR, etc. Other countries where orders can be placed normally will be charged the appropriate postage, the specific cost can be viewed on the checkout page.

Help! My package went missing. What should I do?

We're sorry to hear your package was not properly delivered! Sometimes, carriers will mark a package as delivered few days ahead of the actual delivering it, depending on their delivery schedule.

Once this situation occurs, you can contact the carrier to see if there were any delays. Please feel free to send an email to us. katana@xingyusword.com
 We're happy to help!

Please follow our steps below:

1. Please check with your household members or neighbors to see if anyone may have received the package.

Oftentimes, this is how our customers have found their lost packages. If no one has received your package, continue with the following steps.

Let us know that your package is missing and provide us with the following information: Your order number and the tracking number.

3. We will need to claim a lost package to the shipping carrier.

This process may require 7 or more days that will further assist us in locating the last known whereabouts of your package. During this time, we request you remain patient while we receive notification.

Why hasn't my tracking information been updated?

To maintain lower shipping costs, SF, International Post, UPS provide limited tracking information. Many of our products are shipped from various fulfillment centers, so there may be several days between scans if the shipment is moving between states or territories.

We don't have any additional tracking information beyond that which is provided by the carrier and shown to you in your tracking information. Rest assured that your package is safely on its way to you!

If you do not receive your order and it has been a while since our estimated delivery time, please contact us with your order number provided.

Can I designate a carrier?

Sorry but currently we do not support designated carriers. If you have special requirements, please email us we will be happy to help.

Item Return & Refund

Can I return it?

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You’ll also need the receipt or proof of purchase. Return postage is your responsibility and there is no handling fee. You are responsible for any loss or damage incurred during the return shipping.

To start a return, you can contact us at katana@xingyusword.com. Please note that returns will need to be sent to the following address: 11-1, Baoshan Town, Longquan City, Zhejiang Province, China

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at katana@xingyusword.com


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items, Engraving and changing accessories, colors and specifications are all customized.). And discounted Clearance Products. We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

How to exchange goods

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

How can I get a refund?

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us .