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We do not include any price tags, receipts or billing invoices inside any of our boxes. Once your order ships, we'll send you an email with all the information you need to track it and see your order details.

Upon receipt of the order, we will immediately arrange for quality check and delivery. Usually, ordinary products will be shipped within 7 business days, and customized products need 7-30 business days for shipment. (Depends on the complexity of the process), and it will arrive at your address within 25 days after shipment. We will send a photo of the samurai sword to your email address before shipment, and after confirming its accuracy, we will send out the samurai sword to ensure that you receive the email normally. Please katana@xingyusword.com Whitelisted!

Fill in the correct address at the time of purchase, and being able to submit the order without any problems means that it is ready for purchase. If your country is not listed, please contact us and we will check if your address is within our delivery range!

Sword is considered a cutting tool and is subject to legal jurisdiction. Therefore, its complete legality. In the United States, you must be at least 18 years old or obtain explicit permission from your parents to own Sword.
Whether you can carry a sword outdoors depends on your state of residence, and we suggest that you check the laws of your state yourself. Generally speaking, carrying swords in public is prohibited and must be carried in dedicated bags or safe boxes.In other countries, you need to know in advance the procurement and arms import conditions in your country.

There are many possible reasons for a credit card not being accepted:

· The card is expired.

· You have reached or exceeded your credit limit.

· You have exceeded your daily charge limit.

· A computer at either end of the transaction is having technical problems.

If you have problems submitting your credit card payment you can contact Customer Service for help. When you contact customer support you may be asked for any error message you received, as well as the canceled order number seen under "My Orders".

The price indicated includes anticipated sales tax that we will collect from you based on the information you make available to us. The total price may change during the course of the shopping session depending on a number of factors. However, you will have the opportunity to review the final price we will charge before you submit your order.

Xingyu sword allows you to pay for orders with wide range of payment methods, including PayPal, Credit/Debit Cards(Visa、MasterCard、American Express). There is also Apple Pay (which is only shown if you pay with your Apple phone). We maintain the highest level of security and protection for your payment. Also, we keep in contact with your credit card’s issuing bank to ensure the card you use is valid instead of being lost or stolen.

If your order has not yet shipped, we will arrange a full refund. Please note that orders cannot be canceled if they are already in transit. Additionally, orders cannot be cancelled for certain types of merchandise, such as customized products (e.g., special order or personalized merchandise, engraved and replacement accessories, color and specification customization). These types of items cannot be canceled if production has already begun, but can be canceled if production has not yet begun.

After the refund process once finished, it usually takes 3-5 business days to send the refund to your account, but occasionally 10 business days. For the exact time, contact your credit card institute or bank.